Contact the Support Team

Expected Reply Times

Live chat replies are usually instant. If all agents are busy, the wait is rarely longer than a few minutes. During peak hours—evenings or weekends—you may queue briefly, but the chat will connect you as soon as a slot opens. The contact form typically receives a reply within 24 hours. Most queries are answered same-day if submitted in the morning. For anything urgent, do not use the form; use live chat for a near-immediate response.

Channels to Reach Support

You can contact the platform through live chat or the contact form. Live chat is found in the lobby and is the quickest way to get account-related help. The contact form is available on this page for less urgent matters. Use live chat when you need immediate action on your balance, login, or transaction. Use the contact form when you prefer a written trail—for example, if you are disputing a charge or need a confirmation email.

Languages and Hours

Support answers in English and Bahasa Malaysia. Our agents are trained to handle both languages clearly. You do not need to request a specific language—just start the conversation in whichever you prefer. The team is available 24 hours a day, every day of the year. Whether it is late at night or a public holiday, someone will be on duty to assist you. There is no automated bot—at least one human agent is always online.

What Not to Send on Public Channels

Never send your password, full card number, or any one-time code through live chat, the contact form, or any social media message. Legitimate support will never ask for these details. Only share the last four digits of a card if asked. If someone pretending to be support requests a full card number or a code from your phone, end the conversation and report it immediately. The platform already has your account info and does not need those details to help you.

What to Have Ready Before Chatting

Before you open a live chat, gather your account username, the approximate time of the transaction, and the payment channel you used—for example, e-wallet like Touch 'n Go or bank transfer. This helps the agent find your record fast. If you are asking about a withdrawal, also note the amount in ringgit. If you are asking about a deposit, have the transaction reference or receipt number ready. The first reply will then be able to solve your issue directly.

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